and conditions of service
and its customers agree to the following terms of service:
Amplephone offers Voice over Internet Protocol (VoIP) services of the best
available quality, however does not offer warranty of quality or
availability of its services. The term customer in this document
applies to every person, company or other entity that have opened an
account with Amplephone. Customers agree to all terms below upon
opening an account with Amplephone using our signup form. All
parties (Amplephone and its customers) agree that they will conduct
business in compliance to all requirements of Canadian law.
Due to recent pursuant FCC rulings and regulations, all customers who are using our service as their residential or business telephone carrier must activate 911 Emergency Services on at least one of the phone numbers provided.
service is dependent upon a reliable high speed internet connection.
In the event of internet service disruption including power
failure, Amplephone service will be unavailable. The customer is
advised to maintain an alternative means of communication such as a
mobile phone as a backup service.
order to deliver the best possible prices, Amplephone quality is "as
is", and may vary depending on the location of the customer and
the destination of each call.After the 30 day trial period,
Amplephone makes no warranties, expressed or implied, of fitness for a
particular purpose, regarding its service.
service is intended for customers to self-serve. There is
no support call center and no technicians will visit. All
instructions on how to use your Amplephone service are available on
amplephone.com once logged in as a customer. In the event a
customer cannot resolve an issue, they may seek additional support
by email to the Amplephone support team.
customer is responsible for the safekeeping of their Login and
Password information. If this information is lost or given to any
other party in any way, the customer understands that this will be
his/her sole responsibility. The customer agrees to manage his/her
passwords through the reset facility on amplephone.com to protect
his/her account from any suspicious activity.
customer agrees to behave lawfully while using this service.
Call usage has to comply with all applicable laws in Canada, the USA
and the location country of the customer.
will direct any payment, firstly to pay negative balances. The
customer understands that all negative balances are due,
and phone services will be suspended once balances reach $0, even
while the service is in use. Service
will be restored once the account is in a positive balance by making
a payment on the Amplephone website
reserves the right to temporarily suspend any account or permanently
discontinue service at any time without notice, and will issue full
refunds on unused balances.
rate quotes are valid only on the day they are issued. It is the
responsibility of the customer to validate current rates.
from payphones to Amplephone toll-free numbers are not allowed.
- The use of scripts that modify the customer portal interface (for example, Grease monkey scripts to alter choices in web forms) are strictly forbidden and can lead to immediate account deletion and legal actions.
customer is responsible for all usage of his/her accounts and is
also responsible of the actual balance in their account.
the sole discretion of Amplephone, you may incur a port away fee for
any DID number(s) leaving our network as this is a pass-through
charge from other carrier(s).
traffic routed to the following markets will be rated based on
durations measured by the following billing increments: United
States and Canada: 6 seconds increment, starting at a minimum of 6
seconds. Mexico: 60 seconds increment starting at a minimum of 60
seconds. Rest of the world: 6 seconds increment starting at a
minimum of 6 seconds.
customer agrees that he/she is not provided the right to start any
claim, remedy or action, legal or OTHERWISE THAT may harm Amplephone
in any way that includes but is not limited to financially.
agrees to not sell or share your personal or corporate information
to third parties.
DOCUMENT MAY BE SUBJECT TO CHANGE WITHOUT ANNOUNCEMENT, ALL CHANGES
WILL BE POSTED ON THE Amplephone WEBSITE.
ONLY IF SPECIFICALLY REQUESTED BY LAW, CUSTOMERS ARE ALLOWED TO
DIVULGATE THE STRICLY NECESSARY INFORMATION ABOUT USE OR PAYMENTS OF
THEIR Amplephone SERVICES, IN ALL OTHER CASES, IT IS PROHIBITED TO
DIVULGATE INFORMATION ABOUT Amplephone Including BUT IS NOT LIMITED
TO END USERS.
retains the right to voluntarily hand over information regarding
customers, usage and calls if it is requested by law by governmental
understands that the service may not meet the needs of every
customer. For that reason we offer a money back guarantee as
follows: if during the first 30 days of service, the customer no
longer wants the service, they must notify Amplephone at
It is the customer's responsibility to return their Amplephone
adaptor, and upon receipt of the adaptor, Amplephone will refund the
registration cost, less the value of customer usage. Refund will
not cover the cost of ported numbers from previous providers or the
cost of porting a number to another provider.
warrantee: Amplephone will replace your adaptor at no cost within
the first year of service in the event of service disruption due to
hardware failure through normal usage of the hardware. Contact
to determine if your adaptor needs to be replaced. Upon receipt of
the new adaptor, the customer is required to ship the old adaptor
back to Amplephone at Amplephone's expense.
partners use a private security firm to automatically screen IP
addresses upon logging in to the customer portal and also when you
sign up for a new account. If this score is too high, you may be
denied access by the system. You will not held Amplephone
accountable for any inconvenience, financial loss or other issues
related to this security measure.
customer will not use
Amplephone termination (outbound) services for telemarketing
purposes (Including, but not limited to Automated Dialers, Call
Centers and collection agencies).Amplephone will suspend such
activities without warning.
customer will not use any Amplephone DID number as their caller ID
display for calls related to telemarketing / dialer traffic / polls
/ mass traffic campaigns, nor will use Amplephone DID numbers to
receive traffic consistent with the aforementioned purposes (Mostly
short calls, of very short duration). These activities can result in
the suspension or removal of your DID number, Amplephone reserves
the right to do it without prior notice.
is the customer's responsibility to verify and test that any number
delivered to his/her account is active and working properly before
publishing it. The test should be made from a landline or cell phone
provider. Amplephone will not be held liable for any damages or
advertising expenses arising from receiving a non-working number. If
a number is confirmed non-working it will be deleted from the
account and the cost of the number refunded.
911 Terms & Conditions
Enhanced 911, the portion of our 911 service which delivers physical address information to your local PSAP is not guaranteed. It is possible that your physical address information may not be passed to the PSAP dispatcher. On occasions such as this you will be required to give the dispatcher the location of your emergency in order to receive emergency service assistance.
Due to the nature of VoIP networks, we cannot and do not guarantee your emergency call will go through. Loss of power, Internet access and or several other conditions may cause 911 to be inoperable. We have no control over those types of situations therefore are not held liable. We will do everything within our power to prevent service outages within the network.
We have added an extension to our network which all VoIP.ms users may call to test their Caller ID value. At any time, you may test your outbound caller ID value by dialing '1-555-555-0911' through our network.
29. By using Enhanced 911 service, the customer agrees that Amplephone, its contractors, executives, members, customers, agents, employees, carriers, 911 providers, and any anyone else associated with Amplephone is not held liable for emergency calls failing, even if it is determined that it is the fault of Amplephone or its associates.
1. Main statements
manage customer personal information. Amplephone is committed to
respect and protect customer's privacy. Amplephone voluntary
adheres to the Canadian association of normalization rules about
protection of personal information. You agree that Amplephone can,
web site via the internet at amplephone.com. By using our services
policy and its modifications. The Amplephone website can contain
links to other websites. You agree that Amplephone is not
responsible of the content or practices of any of those websites.
2. Information Amplephone collects
Signup: Amplephone records information about you at the moment of
the signup via the website.
B) Payment: When you
make a payment, Amplephone may keep the payment information in
order to keep a track of your transactions history. Amplephone
will always use secure storage practices to keep this information.
Amplephone will not retain credit card information for security
C) Marketing research: Amplephone can collect some of
your information in order to do marketing research. This
information will be used to help Amplephone improve its content,
web site and offers.
D) Complaints: Amplephone can collect
information about you when a complaint is filed against Amplephone
services. This information may help Amplephone to solve issues
related to a complaint.
3. Use of personal information
uses the customer personal information for one or more of the
To identify you.
(2) To personalize the content of the
Amplephone web site presented to you.
(3) To inform you about
the updates on the Amplephone web site.
(4) To improve the
content of the Amplephone web site.
(5) To promote Amplephone
products and services to you.
(6) To process your orders.
To process your complaints, feedback and requests.
improve the quality of Amplephone products and services.
average duration of each visit, the viewed pages, user
authentication to the customer portal and other statistics related
to the use of Amplephone web site. The cookies are simple text
files stored on your computer hard disk. The cookies cannot
damage nor read any information stored on your hard disk. Some
parts of the web site, such as the customer portal, will not work
properly if your browser doesn't accept cookies. Consequently,
your browser must accept cookies in order to use the Amplephone
web site without anomalies.
understands the importance of protecting your information and
therefore uses the most secure and recent protocols to protect
your personal information collected on the web site. Amplephone
does not make any statement or guarantee on the safety of the
information provided to Amplephone. You understand that you
provide this information to Amplephone at your own risk.
6. Your agreement
for what is described in the Terms and Conditions document, and
your personal information to third parties without your agreement.
Amplephone may have the obligation to provide your personal
information to legal entities in order to take action on a warrant
or an investigation. Certain personal information can be
communicated to third parties in order to process your order or
provide what you ordered, or to process any complaint or request
from you. Amplephone can also communicate personal information in
order to help Amplephone to recover a debt you have with
7. Contacting Amplephone.
you want to see or update your personal information, or to delete
your information or for any other type of request regarding your
personal information, please communicate with us via email at
If you do not wish to receive emails on behalf of Amplephone, you
can send us an email with the subject unsubscribe at